[rt-users] CommandByMail : Customfield with accent

[Horst Kriegers]

Hi list,
 
RT 3.8.8
 
I have trouble by using CommanByMail with CustomfFields.
 
CF labeled with an accent are not saved and CF wihout accent it works
fine.
 
 
Mail is UTF-8 encoded.
 
Any idea ?
 
 
 
RT Log extract :
-------------------
[Tue Dec  7 10:16:22 2010] [debug]: Guessed encoding: ascii
(/opt/rt_dev/bin/../lib/RT/I18N.pm:433)
[Tue Dec  7 10:16:22 2010] [debug]: Guessed encoding: ascii
(/opt/rt_dev/bin/../lib/RT/I18N.pm:433)
[Tue Dec  7 10:16:22 2010] [debug]: Found a ticket ID. It's 1662
(/opt/rt_dev/bin/../lib/RT/Interface/Email.pm:1160)
...
...
[Tue Dec  7 10:16:22 2010] [debug]: Running CommandByMail as hokr1
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184)
[Tue Dec  7 10:16:22 2010] [debug]: Found pseudoheader:
CustomField.{Impact Continuité} =>  Non
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
[Tue Dec  7 10:16:22 2010] [debug]: Found pseudoheader:
CustomField.{Qualification sécurité} =>  Non
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
[Tue Dec  7 10:16:22 2010] [debug]: Found pseudoheader:
CustomField.{Liste désignation/domaine} =>  eChangebook
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
[Tue Dec  7 10:16:22 2010] [debug]: Got command customfield{impact
continuité} => Non
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)
[Tue Dec  7 10:16:22 2010] [debug]: Got command
customfield{qualification sécurité} => Non
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)
[Tue Dec  7 10:16:22 2010] [debug]: Got command customfield{liste
désignation/domaine} => eChangebook
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)
[Tue Dec  7 10:16:22 2010] [debug]: Updating Ticket 1662 in Queue
adi.applications
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:249)

 
 
 
 
Thanks in advance for you help
Horst

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