[rt-users] CommandByMail : Customfield with accent

[Kevin Falcone]

On Tue, Dec 07, 2010 at 02:33:00PM +0100, Horst Kriegers wrote:
>    Hi list,
>    RT 3.8.8
>    I have trouble by using CommanByMail with CustomfFields.
>    CF labeled with an accent are not saved and CF wihout accent it works fine.
>    Mail is UTF-8 encoded.

Interesting.
Can you send a sample email as an attachment, possibly to the
http://rt.cpan.org queue for RT-Extension-CommandByMail so that
a bug gets filed?  Directions for that available here:
https://rt.cpan.org/Public/Bug/Report.html?Queue=RT-Extension-CommandByMail

-kevin


> 
> 
>    RT Log extract :
>    -------------------
>    [Tue Dec  7 10:16:22 2010] [debug]: Guessed encoding: ascii
>    (/opt/rt_dev/bin/../lib/RT/I18N.pm:433)
>    [Tue Dec  7 10:16:22 2010] [debug]: Guessed encoding: ascii
>    (/opt/rt_dev/bin/../lib/RT/I18N.pm:433)
>    [Tue Dec  7 10:16:22 2010] [debug]: Found a ticket ID. It's 1662
>    (/opt/rt_dev/bin/../lib/RT/Interface/Email.pm:1160)
>    ...
>    ...
>    [Tue Dec  7 10:16:22 2010] [debug]: Running CommandByMail as hokr1
>    (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184)
>    [Tue Dec  7 10:16:22 2010] [debug]: Found pseudoheader: CustomField.{Impact ContinuitA(c)} =>
>    Non
>    (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
>    [Tue Dec  7 10:16:22 2010] [debug]: Found pseudoheader: CustomField.{Qualification
>    sA(c)curitA(c)} =>  Non
>    (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
>    [Tue Dec  7 10:16:22 2010] [debug]: Found pseudoheader: CustomField.{Liste
>    dA(c)signation/domaine} =>  eChangebook
>    (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
>    [Tue Dec  7 10:16:22 2010] [debug]: Got command customfield{impact continuitA(c)} => Non
>    (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)
>    [Tue Dec  7 10:16:22 2010] [debug]: Got command customfield{qualification sA(c)curitA(c)} =>
>    Non
>    (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)
>    [Tue Dec  7 10:16:22 2010] [debug]: Got command customfield{liste dA(c)signation/domaine} =>
>    eChangebook
>    (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)
>    [Tue Dec  7 10:16:22 2010] [debug]: Updating Ticket 1662 in Queue adi.applications
>    (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:249)
> 
> 
> 
> 
>    Thanks in advance for you help
>    Horst
> 
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