[rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

[Curtis Bruneau]

I've used the following to make it transparent, also not updating last 
update.

-action-arg "RecordTransaction: 0" --action-arg "UpdateLastUpdated: 0"

On 10-12-07 11:08 AM, imonike wrote:
> Hello Kevin,
>                    Thanks for your reply. Please how would I do it if I
> wanted to avoid cluttering up history?
>
> Regards
>
> Imonike
>
>
> Kevin Falcone-2 wrote:
>    
>> On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote:
>>      
>>> I had a problem with this as well you have to create a template  with :
>>>
>>> RT-Send-Bcc: {$Ticket->Owner}
>>>
>>> And use the action record comment
>>> --action RT::Action::RecordComment --template 'your template name here'
>>>        
>> While this is preferred, it is possible to avoid the RecordComment if
>> you don't want it cluttering up history.
>>
>>      
>>> -----Original Message-----
>>> From: rt-users-bounces at lists.bestpractical.com
>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of imonike
>>> Sent: Monday, December 06, 2010 8:06 AM
>>> To: rt-users at lists.bestpractical.com
>>> Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
>>> because I did not register before posting it originally)
>>>
>>>
>>> Hello all,
>>>                Please I am having problems setting up rt-crontool and
>>> using
>>> the SendEmail action. I have created a user called rtcrontool, and in
>>> this
>>> user's home directory, I have set-up a shell script called rtcrontool.sh
>>> with the following command in it:
>>>
>>> /opt/rt3/bin/rt-crontool \
>>>   --search RT::Search::ActiveTicketsInQueue  --search-arg 'nigerian
>>> colleges'
>>> \
>>>   --condition RT::Condition::Overdue \
>>>   --action RT::Action::SendEmail --action-arg amohammed at swglobal.com \
>>>
>>> I haven't yet set it up as a cron job but when I run the script from the
>>> command line this is what I get:
>>>
>>>
>>>   [crit]: Can't call method "Parse" on an undefined value at
>>> /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
>>> (/opt/rt3/bin/../lib/RT.pm:377)
>>> Can't call method "Parse" on an undefined value at
>>> /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
>>>
>>> I have tried googling a solution to no avail. Please any pointers as to
>>> how
>>> to resolve this issue will be greatly appreciated.
>>> Thanks
>>> -- 
>>> View this message in context:
>>> http://old.nabble.com/Problem-with-rt-crontool-and-SendEmail%28Re-posted
>>> -because-I-did-not-register-before-posting-it-originally%29-tp30366714p3
>>> 0366714.html
>>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>>
>>>        
>>
>>
>>      
>