[rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

[Curtis Bruneau]

It would appear the action-arg is dependent on the action. I'm not sure 
if they support the same features. You may need to check out the source 
for them. Mine was for LinearEscalate.

On 10-12-07 11:17 AM, Curtis Bruneau wrote:
> I've used the following to make it transparent, also not updating last 
> update.
>
> -action-arg "RecordTransaction: 0" --action-arg "UpdateLastUpdated: 0"
>
> On 10-12-07 11:08 AM, imonike wrote:
>> Hello Kevin,
>>                    Thanks for your reply. Please how would I do it if I
>> wanted to avoid cluttering up history?
>>
>> Regards
>>
>> Imonike
>>
>>
>> Kevin Falcone-2 wrote:
>>> On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote:
>>>> I had a problem with this as well you have to create a template  
>>>> with :
>>>>
>>>> RT-Send-Bcc: {$Ticket->Owner}
>>>>
>>>> And use the action record comment
>>>> --action RT::Action::RecordComment --template 'your template name 
>>>> here'
>>> While this is preferred, it is possible to avoid the RecordComment if
>>> you don't want it cluttering up history.
>>>
>>>> -----Original Message-----
>>>> From: rt-users-bounces at lists.bestpractical.com
>>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of imonike
>>>> Sent: Monday, December 06, 2010 8:06 AM
>>>> To: rt-users at lists.bestpractical.com
>>>> Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
>>>> because I did not register before posting it originally)
>>>>
>>>>
>>>> Hello all,
>>>>                Please I am having problems setting up rt-crontool and
>>>> using
>>>> the SendEmail action. I have created a user called rtcrontool, and in
>>>> this
>>>> user's home directory, I have set-up a shell script called 
>>>> rtcrontool.sh
>>>> with the following command in it:
>>>>
>>>> /opt/rt3/bin/rt-crontool \
>>>>   --search RT::Search::ActiveTicketsInQueue  --search-arg 'nigerian
>>>> colleges'
>>>> \
>>>>   --condition RT::Condition::Overdue \
>>>>   --action RT::Action::SendEmail --action-arg amohammed at swglobal.com \
>>>>
>>>> I haven't yet set it up as a cron job but when I run the script 
>>>> from the
>>>> command line this is what I get:
>>>>
>>>>
>>>>   [crit]: Can't call method "Parse" on an undefined value at
>>>> /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
>>>> (/opt/rt3/bin/../lib/RT.pm:377)
>>>> Can't call method "Parse" on an undefined value at
>>>> /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
>>>>
>>>> I have tried googling a solution to no avail. Please any pointers 
>>>> as to
>>>> how
>>>> to resolve this issue will be greatly appreciated.
>>>> Thanks
>>>> -- 
>>>> View this message in context:
>>>> http://old.nabble.com/Problem-with-rt-crontool-and-SendEmail%28Re-posted 
>>>>
>>>> -because-I-did-not-register-before-posting-it-originally%29-tp30366714p3 
>>>>
>>>> 0366714.html
>>>> Sent from the Request Tracker - User mailing list archive at 
>>>> Nabble.com.
>>>>
>>>
>>>
>
>
>