[rt-users] RT Sending Email too SLOW

Naresh Maharaj naresh at hewittandmay.com
Thu Dec 9 18:42:49 EST 2010


Dear Ruslan


Thank you - have done all of this already.

Just checked the DNS Servers we use and it seems our ISP had not informed us
of a change to the DNS address.

Made a change to /etc/resolve.conf

added the new DNS server address and hey presto !!!

Super fast

Kind regards


Naresh Maharaj,

Hewitt & May (Shirtmakers) Ltd
email: info at hewittandmay.com
web: http://www.hewittandmay.co.uk






On 9 December 2010 23:39, Ruslan Zakirov <ruz at bestpractical.com> wrote:

> Hi,
>
> The following may help you
> http://requesttracker.wikia.com/wiki/SendmailTips
>
> On Fri, Dec 10, 2010 at 12:48 AM, Naresh Maharaj
> <naresh at hewittandmay.com> wrote:
> > Hi
> >
> > We really need some help resolving the slow email issue.
> > I have been researching this for over 2 weeks now before calling our to
> > RT_Users.
> > I have searched all of the below,
> >
> > http://wiki.bestpractical.com/
> > http://gossamer-threads.com/lists/rt/
> > http://www.google.com/
> >
> > and much wider across the Internet. Almost given up!!
> >
> > ++Description:
> > Overall there are no issues with email leaving RT - email reaches all
> > destinations
> > There are no issues raising tickets into the queue via email.
> > Overall speed of moving around RT Web front end is fast / acceptable
> >
> > ++Issue:
> > replying to a ticket takes up to 30 seconds to complete and sending the
> > email in some cases up to 1 min.
> > this is simply prohibitive to use in a professional setup.
> >
> > ++Other Issues:
> > Squirrel Mail (Linux Web Mail) has the same issue, up to 30 seconds to
> send
> > an email - no solution
> > SSH to shell remotely same problem 30s - Now resolved by removing the DNS
> > lookup: /etc/ssh/sshd_config  [UseDNS no]
> > SFTP - Slow 30 sec - fixed by line above
> > Sendmail takes 30 sec to send an email from command line test an issue we
> > have had with php apps for over a year - now resolved by :
> > Edit the sendmail.cfg
> >
> > Was:
> > # pass to name server to make hostname canonical
> > R$* $| $* < @ $* > $*          $: $2 < @ $[ $3 $] > $4
> >
> > Now:
> > # pass to name server to make hostname canonical
> > #R$* $| $* < @ $* > $*          $: $2 < @ $[ $3 $] > $4
> >
> > OR
> > sendmail.mc
> > Add:
> > FEATURE(`nocanonify')dnl
> >
> > then rebuiuld sendmail using m4
> >
> > Sendmail now blistering fast.
> >
> > ++RT mail Configuration:
> > Previously I was using sendmailpipe
> > $MailCommand = 'sendmailpipe';
> > $SendmailArguments = "-oi -t";
> > $SendmailPath = "/usr/sbin/sendmail";
> >
> > Now that I have confirmed that Sendmail is NOT the issue I am now using:
> > $MailCommand = 'sendmailpipe';
> > #$SendmailArguments = "-oi -t";
> > $SendmailArguments = "-oi -ODeliveryMode=b -OErrorMode=m";
> > $SendmailPath = "/usr/sbin/sendmail";
> >
> > Also have soft link:
> > /etc/smrsh/rt-mailgate -> /opt/rt3/bin/rt-mailgate
> >
> > Note sure what else to test.
> >
> > The common denominator here is Apache Http
> > So here is the conf entry for RT:
> >
> >
> > [root at caitanya conf]# diff httpd.conf httpd.conf.working.20101126
> > 997,1015d996
> > < Alias /rt "/opt/rt3/share/html"
> > < PerlModule Apache::DBI
> > < PerlRequire /opt/rt3/bin/webmux.pl
> > < <Directory /opt/rt3/share/html>
> > <   AllowOverride All
> > <   Options ExecCGI FollowSymLinks
> > <   <IfModule mod_access.c>
> > <         Order allow,deny
> > <       Allow from all
> > <   </IfModule>
> > < </Directory>
> > <
> > < <Location /rt>
> > <   RewriteEngine On
> > <   RedirectMatch permanent (.*)/$ $1/index.html
> > <   AddDefaultCharset UTF-8
> > <   SetHandler perl-script
> > <   PerlHandler RT::Mason
> > < </Location>
> >
> > Appreciate any help that one can give.
> > Its the only issue stopping us from moving RT from test environment to
> > production.
> >
> > Naresh Maharaj,
> >
> > Hewitt & May (Shirtmakers) Ltd
> > email: info at hewittandmay.com
> > web: http://www.hewittandmay.co.uk
> >
>
>
>
> --
> Best regards, Ruslan.
>



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