[rt-users] notification

Kurt Engle engle at 4j.lane.edu
Mon Dec 13 17:24:26 EST 2010

The error that I am getting is: 

[Mon Dec 13 22:05:45 2010] [info]: <rt-3.8.8-18199-1292277945-1004.587-26-0 at 4j.lane.edu> #587/7702 - Scrip 26 Email TSS from Template (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) 
[Mon Dec 13 22:05:45 2010] [info]: <rt-3.8.8-18199-1292277945-1004.587-26-0 at 4j.lane.edu> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) 

Here are the details for scrip #26: 
Condition: On Create 
Action: Notify Other Recipients 
Template: My Notify 
Stage: TransactionBatch 

The code that generated this error in my template is: 
{ my $to_address = "rubble"; } 
To: {$to_address}@4j.lane.edu 
Subject: New Ticket #{ $Ticket->Id() } has been created 

Time to go to work 

I really appreciate your help with this. Once I get this solved, RT will provide some much needed customization for our environment. 


Kurt Engle 

From: "Kevin Falcone" <falcone at bestpractical.com> 
To: rt-users at lists.bestpractical.com 
Sent: Monday, December 13, 2010 12:11:12 PM 
Subject: Re: [rt-users] notification 

On Mon, Dec 13, 2010 at 11:50:53AM -0800, Kurt Engle wrote: 
> I have removed the blank lines, thank you for that tip. I am sending in the 'ticket' as a user 
> other than myself and I am trying to notify someone other than myself. I am still not seeing 
> the scrip being run. 
> But, if I put the following code in the template: 
> ------------- 
> {my $to_address = "username" } 
> To: {$to_address}@4j.lane.edu 
> Subject: New Ticket #{ $Ticket->Id() } has been created 
> Time to go to work 
> ------------------ 
> The script that uses this template gets run but I get an error on the recipients. I am trying 
> to create a simple test that will successfully sendout e-mail, then I can start trying to 
> figure out why my code is broken. 

Please include the error 
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