[rt-users] Each queue with separate custom list of columns on show results

Kevin Falcone falcone at bestpractical.com
Tue Dec 21 12:07:20 EST 2010


On Tue, Dec 21, 2010 at 11:11:05AM -0500, Asif Iqbal wrote:
> On Thu, Dec 16, 2010 at 11:49 AM, Asif Iqbal <vadud3 at gmail.com> wrote:
> > On Wed, Dec 15, 2010 at 2:31 PM, Asif Iqbal <vadud3 at gmail.com> wrote:
> >> When I see the list of tickets in a queue I see the result like this
> >>
> >> http://picpaste.com/pics/webrt-TaqhEWCr.1292440647.png
> >>
> >> So instead of the columns like this
> >>
> >> #           Subject             Status  Queue    Owner            Priority
> >>            Requestors  Created Told             Last Updated     Time Left
> >>
> >> I like to see the colums like this
> >>
> >> Created   #   Subject   Priority   Request   State   Owner   Due
> >>
> >> Here State is like the Status except the values needs to be like following
> >> custom values
> >>
> >>   Testing, Ready to deploy, Development, Review
> >>
> >> instead of stock values
> >>
> >>   new, open, rejected, resolved, deleted
> >>
> >> Any help would be appreciated.
> >>
> >> I am using RT 3.8.2 with  Apache/2.2.11 (Unix) mod_ssl/2.2.11
> >> OpenSSL/0.9.8k mod_perl/2.0.3 Perl/v5.8.8
> >
> >
> > any taker?
> >
> 
> still looking for a pointer. Is this something in RT wiki? I have
> looked through http://requesttracker.wikia.com/wiki/Customizing
> and nothing popped up that fits my needs, as far as I can tell.

You don't do a good job of explaining your problem, but you may want
to change the default search format in your config, or you may want to
make a new saved search with a particular format that includes a
custom field

-kevin
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