[rt-users] Stripping copied parts of email before saving as comment or reply

Laura Grella lgrella at acquiremedia.com
Thu Dec 23 15:15:35 EST 2010

People often forward emails with an entire history back to RT multiple times.
RT tries to insert the whole thing every time.  This is repetitive, and
eventually results in messages that are too big for RT to handle, so it adds
it as an attachment.

It would be nice if RT could strip the bits of the email that are already
part of the ticket.
Then the Ticket history would more-or-less match the email history

Is there any way that I can do this?

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