[rt-users] Stripping copied parts of email before saving as comment or reply

[Dennis]

On Thu, Dec 23, 2010 at 1:03 PM, Dennis <daodennis at gmail.com> wrote:
> On Thu, Dec 23, 2010 at 12:15 PM, Laura Grella <lgrella at acquiremedia.com> wrote:
>>
>> People often forward emails with an entire history back to RT multiple times.
>> RT tries to insert the whole thing every time.  This is repetitive, and
>> eventually results in messages that are too big for RT to handle, so it adds
>> it as an attachment.
>>
>> It would be nice if RT could strip the bits of the email that are already
>> part of the ticket.
>> Then the Ticket history would more-or-less match the email history
>>
>> Is there any way that I can do this?
>
> Earlier I read recently someone working on an gmail like quoted text
> hider and then at the same time someone from BestPractical mentioned
> they are working on an extension to get rid of this in a later version
> of the software.  I'll see if I can dig up the thread.  It had ajax in
> the e-mail IIRC.
>
> Thanks,
>
> Dennis
>
>
>
>>
>> Thanks,
>> Laura
>> --
>> View this message in context: http://old.nabble.com/Stripping-copied-parts-of-email-before-saving-as-comment-or-reply-tp30524829p30524829.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
>>
>