[rt-users] RT ticket ID field extraction
laurent.mathieu.fr at gmail.com
Wed Dec 29 03:48:15 EST 2010
Kevin, RT is quite new for me and I have not finished reading the RT
essential book! I'm not aware of a such feature in RT so far. Do you
have some quick guidelines or references about it on internet?
On Tue, Dec 28, 2010 at 5:16 PM, Kevin Falcone
<falcone at bestpractical.com> wrote:
>> I would like to implement a scrip that will scan any incoming email
>> for an existing ticket ID and add this emails to the matching ticket
>> history. I found some helpful tips for custom fields extraction but
>> nothings about default fields, like the ticket id.
> Are you trying to do something in addition to RT's built-in subject
> matching for ticket id?
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