[rt-users] RT ticket ID field extraction

[Kevin Falcone]

On Wed, Dec 29, 2010 at 09:48:15AM +0100, Laurent Mathieu wrote:
> Kevin, RT is quite new for me and I have not finished reading the RT
> essential book! I'm not aware of a such feature in RT so far. Do you
> have some quick guidelines or references about it on internet?

Have RT send you mail and reply to it.  It happens automatically.
Look at the subject tag that RT adds to all outgoing email.

-kevin

> On Tue, Dec 28, 2010 at 5:16 PM, Kevin Falcone
> <falcone at bestpractical.com> wrote:
> >> I would like to implement a scrip that will scan any incoming email
> >> for an existing ticket ID and add this emails to the matching ticket
> >> history. I found some helpful tips for custom fields extraction but
> >> nothings about default fields, like the ticket id.
> >
> > Are you trying to do something in addition to RT's built-in subject
> > matching for ticket id?
> >
> > -kevin
> >
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