[rt-users] BCC Staff members replies
falcone at bestpractical.com
Wed Dec 29 22:33:28 EST 2010
On Wed, Dec 29, 2010 at 06:51:15PM +0200, Catalin Constantin wrote:
> I would like to BCC the replies our staff members send.
> Currently we have a Bcc: line to the Correspondence template, but this also sends BCC for the
> replies the customers send to a ticket.
> Can this be done with a "Custom condition" for the "On Correspond Notify Other Recipients"
> Scrip ?
Sounds like you may want to just have your template add Bccs if the
transaction creator is privileged or in a group. If you want to write
a custom condition, you can do that too, same idea
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