[rt-users] BCC Staff members replies

Kevin Falcone falcone at bestpractical.com
Wed Dec 29 22:33:28 EST 2010


On Wed, Dec 29, 2010 at 06:51:15PM +0200, Catalin Constantin wrote:
>    Hello,
>    I would like to BCC the replies our staff members send.
>    Currently we have a Bcc: line to the Correspondence template, but this also sends BCC for the
>    replies the customers send to a ticket.
>    Can this be done with a "Custom condition" for the "On Correspond Notify Other Recipients"
>    Scrip ?

Sounds like you may want to just have your template add Bccs if the
transaction creator is privileged or in a group.  If you want to write
a custom condition, you can do that too, same idea

-kevin
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