[rt-users] BCC Staff members replies

Catalin Constantin dazoot at gmail.com
Wed Dec 29 11:51:15 EST 2010


Hello,

I would like to BCC the replies our staff members send.
Currently we have a Bcc: line to the Correspondence template, but this also
sends BCC for the replies the customers send to a ticket.

Can this be done with a "Custom condition" for the "On Correspond Notify
Other Recipients" Scrip ?

Thank you !

-- 
Catalin Constantin
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