[rt-users] I can't create a ticket in RT

[Wagner Pereira]

Hi, Emmanuel. Thanks for answered me.

My authentication is HTTPS: https://rtracker.rt.pop-sp.rnp.br/rt/

"if so, either allow localhost to connect without a password or create 
an account and set credentials in your rt-mailgate call."

How can I implement that?

P.S.: I observed a thing: every time I make a test, sending an e-mail 
message to rt at pop-sp.rnp.br, one file is generated in 
/home/rt/default/new, as follows:

rtracker:/home/rt/default# ls -la new
total 16
drwx------ 2 nobody mail 4096 Fev  8 11:09 .
drwxrwxrwx 5 root   root 4096 Jan 29 09:10 ..
-rw------- 1 nobody mail  869 Jan 29 09:10 1264763438.10146_0.rtracker.rt
-rw------- 1 nobody mail  869 Fev  8 11:09 1265634553.8934_0.rtracker.rt

-- 

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901



Emmanuel Lacour escreveu:
> On Mon, Feb 08, 2010 at 12:21:47PM -0200, Wagner Pereira wrote:
>   
>> Hi, folks.
>>
>> I need some help with that: There is a Postfix MTA running in the same 
>> server of RT.
>>
>> I configured procmail to deliver the messages to rt-mailgate, but after 
>> some tests I still can't create a ticket through e-mail messages.
>>
>> This is my rt.log:
>>
>> ===========================
>> 403 Forbidden
>>     
>
> your webserver refuse access to RT to rt-mailgate, rt-mailgate use a
> subpart of RT to POST the mail and it seems that you configured your
> apache server in a way that this subpart require authentication.
>
> are you using HTTP authentication?
>
> if so, either allow localhost to connect without a password or create an
> account and set credentials in your rt-mailgate call.
>
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