[rt-users] I can't create a ticket in RT

[Wagner Pereira]

Emmanuel,

That's my VirtualHost file:

===========================
<VirtualHost *:443>
    ServerName rtracker.rt.pop-sp.rnp.br
    RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/
    DocumentRoot /var/www
    CustomLog /var/log/apache2/rt.log combined
    ServerSignature Off
    LogLevel warn
</VirtualHost>
===========================

And according to man procmailrc:

:0fw  A  line  starting with ':' marks the beginning of a recipe.
f     Consider the pipe as a filter.
w     Wait  for  the  filter or program to finish and check its exitcode (normally ignored); if the filter is unsuccessful, then the text will not have been filtered.

===========================

Ok, that's what I did, following your suggestion:

cat test.txt | /usr/local/bin/rt-mailgate-3.6 --queue general --action 
correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug

And here is the debug output:

===========================

Connecting to 
https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at 
/usr/local/bin/rt-mailgate-3.6 line 102, <> line 1.
An Error Occurred

403 Forbidden
This is /usr/local/bin/rt-mailgate-3.6 exiting because of an undefined 
server error at /usr/local/bin/rt-mailgate-3.6 line 150, <> line 1.

===========================


-- 

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901



Emmanuel Lacour escreveu:
> On Mon, Feb 08, 2010 at 12:40:00PM -0200, Wagner Pereira wrote:
>   
>> My authentication is HTTPS: https://rtracker.rt.pop-sp.rnp.br/rt/
>>
>>     
>
> That's the way you access your RT server, not the way you authenticate
> to it. Can you give us your VirtualHost configuration?
>
>   
>> P.S.: I observed a thing: every time I make a test, sending an e-mail  
>> message to rt at pop-sp.rnp.br, one file is generated in  
>> /home/rt/default/new, as follows:
>>
>> rtracker:/home/rt/default# ls -la new
>> total 16
>> drwx------ 2 nobody mail 4096 Fev  8 11:09 .
>> drwxrwxrwx 5 root   root 4096 Jan 29 09:10 ..
>> -rw------- 1 nobody mail  869 Jan 29 09:10 1264763438.10146_0.rtracker.rt
>> -rw------- 1 nobody mail  869 Fev  8 11:09 1265634553.8934_0.rtracker.rt
>>
>>     
>
> I'm not a procmail master, so either :0fw keeps a copy in the user
> maildir or it deliver to the maildir if the pipe to command fails??
>
> AW, you can use those files to test your rt-mailgate command, just doing
> "cat FILE | rt-mailgate ...".
>
>