[rt-users] Ticket Links on reqults - problem

Kevin Falcone falcone at bestpractical.com
Mon Feb 8 13:55:42 EST 2010


On Mon, Feb 08, 2010 at 09:19:48AM -0800, Ken Crocker wrote:
> Emmanuel,
> 
> Here's a snapshot of the screen. We got the pie/bar charts to work,
> BTW, so thanks.

Kenn

You missed what is possibly the most important thing that Emmanuel
asked for, the Format copied from the Advanced tab on that search.

-kevin

> When we ran the DB upgrade, we had trouble with the Oracle 1.23 and
> had to redo it with Oracle 1.22. All seemed to work well after that.
> Any ideas?
> 
> Kenn
> LBNL
> 
> On 2/6/2010 12:12 AM, Emmanuel Lacour wrote:
> >On Fri, Feb 05, 2010 at 12:08:37PM -0800, Ken Crocker wrote:
> >>To List,
> >>
> >>Is anyone out there having problems with no links from Search
> >>results to tickets? Any idea why I might be?
> >>
> >
> >is this a fresh RT install or did you upgrade from previous version?
> >
> >I see no problems on a freh install, maybe you did an upgrade and forget
> >to upgrade the DB.
> >
> >Can you give us a screenshot, and also click on Advanced in a search
> >results without links, then send the format content here.
> >_______________________________________________
> >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> >Community help: http://wiki.bestpractical.com
> >Commercial support: sales at bestpractical.com
> >
> >2010 RT Training Sessions!
> >San Francisco, CA, USA - Feb 22 & 23
> >Dublin, Ireland - Mar 15 & 16
> >Boston, MA, USA - April 5 & 6
> >Washington DC, USA - Oct 25 & 26
> >
> >Discover RT's hidden secrets with RT Essentials from O'Reilly
> >Media. Buy a copy at http://rtbook.bestpractical.com
> >

> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100208/01fe354e/attachment.sig>


More information about the rt-users mailing list