[rt-users] Ticket Links on reqults - problem

[Ken Crocker]

Emmanuel,

HA! I found it. Your clue as to the format settings put me in the right 
direction. I had screwed up the default format settings. I've got it 
working now. Thanks.

Kenn
LBNL

On 2/8/2010 12:23 PM, Ken Crocker wrote:
> Emmanuel,
>
> Sorry about the "Advanced" format shot. Here it is:
>
> '<b>__id__</a></b>/TITLE:Ticket Id', QueueName, 
> '<b>__Subject__</a></b>/TITLE:Subject','__Requestors__', Priority, 
> Status,'__CustomField.{Work-State}__', OwnerName, 
> '__Due__</a></b>/TITLE:Due Date'.
>
> Thanks for the reminder Kevin.
>
> Kenn
> LBNL
>
> On 2/6/2010 12:12 AM, Emmanuel Lacour wrote:
>> On Fri, Feb 05, 2010 at 12:08:37PM -0800, Ken Crocker wrote:
>>   
>>> To List,
>>>
>>> Is anyone out there having problems with no links from Search results to 
>>> tickets? Any idea why I might be?
>>>
>>>     
>>
>> is this a fresh RT install or did you upgrade from previous version?
>>
>> I see no problems on a freh install, maybe you did an upgrade and forget
>> to upgrade the DB.
>>
>> Can you give us a screenshot, and also click on Advanced in a search
>> results without links, then send the format content here.
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> ------------------------------------------------------------------------
>
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>
> 2010 RT Training Sessions!
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> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
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