[rt-users] Source code display for html attachment

[jet jet]

Helle,
Thank you for your suggestion, but i already test it and it didn't work.
I tried this in vain:

-- update EmailInputEncodings

utf-8, iso-8859-1, us-ascii
 to EmailInputEncodings iso-8859-1, utf-8, us-ascii

-- SET TrustHTMLAttachments to true
-- comment adddefaultcharset UTF-8 on httpd.conf

here is my file RT_SiteConfig.pm

On Tue, Feb 09, 2010 at 09:31:50AM +0000, jet jet wrote:
>    Hello,
>    We have got RT(3.8.1 and 3.8.2) on linux machine(centos).
>    When we send a html attachement with a ticket, it is display as text (the source code) in it.
> 
>    To resolve that we have to record the html file with UTF-8 encodage selected. This is not
>    always possible, and it makes longer the ticket resolution process.

Sounds like you missed TrustHTMLAttachments and other config options.

Regars
William

-kevin



On Tue, Feb 09, 2010 at 09:31:50AM +0000, jet jet wrote:
>    Hello,
>    We have got RT(3.8.1 and 3.8.2) on linux machine(centos).
>    When we send a html attachement with a ticket, it is display as text (the source code) in it.
> 
>    To resolve that we have to record the html file with UTF-8 encodage selected. This is not
>    always possible, and it makes longer the ticket resolution process.

Sounds like you missed TrustHTMLAttachments and other config options.

-kevin


De: jet jet <jettejpopi at yahoo.fr>
Objet: Source code display for html attachment
À: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Date: Mardi 9 Février 2010, 10h31

Hello,
We have got RT(3.8.1 and 3.8.2) on linux 
machine(centos). 
When we send a html attachement with a ticket, it 
is display as text (the source code) in it.


To resolve that we have to record the html file 
with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process.
 
Thank you for your help


William






      





      


      
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100211/95d17843/attachment.htm>