[rt-users] RTFM Link Could not be Created - Regular users can't Create Articles

[Behzad Mahini]

RT 3.8.4
RTFM-2.4.2

My RTFM is installed, and my root user could easily create 'New  
Articles' (with their Links being either based on: other tickets, or  
URL's, or articles), and associate it to 'Classes" & 'Topics'.  
However, my regular users can't 'Create Articles', and get the  
following error message in the UI:

	Results
Link could not be created

A) Apache's error_log:
-------------------------
[warning]: RT::Link=HASH(0x27b7254) Couldn't resolve base 'Permission  
Denied' into a URI. (/ngs/app/rt/oppresso/rt-3.8.4/bin/../lib/RT/ 
Link_Overlay.pm:101)
error]: Link could not be created: Couldn't resolve base 'Permission  
Denied' into a URI. (/ngs/app/rt/oppresso/rt-3.8.4/bin/../lib/RT/ 
Record.pm:1323)



It sounds like it is an ACL issue, and for RTFM I have my ACL's set as  
shown below (3 categories of rights Matrix for RTFM):

B) ACL settings for my RTFM
-------------------------------------
Regular users who can't create Articles are part of  <My_Group>, shown  
below

											RTFM
1) CustomField		Group					CustomFields				Applies to
											(Group Rights)
---------------			-----------------				-------------------------		-----------------------
<my_CF>			Everyone					No rights granted

					Unprivileged				No rights granted

					Privileged				No rights granted

					<My_Group>				ModifyCustomField		<My_Class>
											SeeCustomField			<My_Class>





2) Class					RTFM					Class Enabled
						Class
						(Group Rights)
-----------------				------------------------		----------------------------
<My_Class>				AdminClass				<My_Class> is enabled
						AdminTopics
						CreateArticle
						DeleteArticle
						ModifyArticle
						ModifyArticleTopics
						SeeClass
						ShowArticleHistory


												<My_CF> is Selected





3) Global Group				RTFM
Rights					System Groups - Rights
-------------------			-----------------------------
Everyone					No rights granted

Unprivileged				ShowArticle

Privileged				SeeClass

User Defined				No rights granted
groups



C) RT & RTFM Config Files
------------------------------------
Finally, in my RTFM_Config.pm file, I have the following set (as per  
documentation):
Set($RTFM_TicketCreate, 1);

...and my RT_SiteConfig.pm:
Set(@Plugins,(qw(RT::FM RT::IR)));


I would appreciate any help.

Thanks,
Behzad


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