[rt-users] Creating Ticket sets Status to Open

Kevin Falcone falcone at bestpractical.com
Wed Feb 17 07:34:48 EST 2010


On Tue, Feb 16, 2010 at 10:35:02AM -0800, Michael Neuschafer wrote:
>    Anybody know how to make new tickets automatically set Status to Open on creation of ticket?
>    Is there a callback or extension that can do this?

Sounds like a simple scrip, you already have all the actions and
conditions you need available in the scrip admin ui.

-kevin
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