[rt-users] QuickSearch has broken links for some users

[Kevin Falcone]

On Tue, Feb 16, 2010 at 11:51:31AM -0500, Ed Santora wrote:
> Hello,
> 
> I recently moved our RT instance from a base hostname to a subdirectory 
> (i.e. from http://www.example.com/ to http://www.example.com/rt/)
> 
> Myself and a few users have updated our SavedSearches to account for that 
> change and it works fine. As does almost everything else. However, for some 
> users, when they click the Queue link from the QuickSearch box all the 
> tickets displayed have links without the ending "/rt".
> 
> This was a fresh install of the files, Mason cache has been cleared and the 
> web server restarted. Only the database was carried over.
> 
> This behavior is only seen with a handful of users. I am unable to figure 
> out why the links are correct for some users and not others. Any ideas on 
> where to start looking for the cause?

Check if these users have a custom Format under Preferences -> Search
options with id or Name and an invalid Link item

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100217/c6c60ece/attachment.sig>