[rt-users] Exporting tickets for management viewing

[Kevin Falcone]

On Tue, Jan 05, 2010 at 10:35:42AM +0000, Raed El-Hames wrote:
> I might be wrong , but the forward function will only forward a 
> particular reply or comment ..

Newer versions of RT include a forward that applies to the whole
ticket.

-kevin

> As I understand it what you need is a report on a ticket(s) including 
> ticket status etc, if this is the case, there is nothing to do  this 
> within RT by default; however its fairly easy to do in a perl script 
> using the RT api.
> I have done few of those in the past if you need to, I can dig one up 
> and mail you.
> 
> Regards;
> Roy
> 
> 
> Tyler Hall wrote:
> > William -
> >
> >
> >   
> >> I am assuming that you want the contents of the replies and comments to go
> >> to the "men upstairs".
> >>
> >>     
> >
> > You are correct.  I'll upgrade and see if that will meet my needs.
> >
> > Thanks
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