[rt-users] Exporting tickets for management viewing

[Ken Crocker]

Tyler,

Have you thought of using SQL against the DataBase to create a report or 
file? We have found RT Query to be incomplete for getting some data, but 
that data is available with SQL. Is that something you considered?

Kenn
LBNL


On 1/5/2010 2:35 AM, Raed El-Hames wrote:
> I might be wrong , but the forward function will only forward a 
> particular reply or comment ..
> As I understand it what you need is a report on a ticket(s) including 
> ticket status etc, if this is the case, there is nothing to do  this 
> within RT by default; however its fairly easy to do in a perl script 
> using the RT api.
> I have done few of those in the past if you need to, I can dig one up 
> and mail you.
>
> Regards;
> Roy
>
>
> Tyler Hall wrote:
>   
>> William -
>>
>>
>>   
>>     
>>> I am assuming that you want the contents of the replies and comments to go
>>> to the "men upstairs".
>>>
>>>     
>>>       
>> You are correct.  I'll upgrade and see if that will meet my needs.
>>
>> Thanks
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