[rt-users] multiple queues

[Aaron Zuercher]

too bad, I would have like the option to keep them seperate.

I'm no programmer but it seem to me a easy method to implement would be to
number tickets with que#.ticket# (01.1056).  I believe qu eues are given a
unique number after they are created.

Thanks.




On Fri, Jan 22, 2010 at 3:49 PM, Jerrad Pierce <
jpierce at cambridgeenergyalliance.org> wrote:

> On Fri, Jan 22, 2010 at 16:45, Aaron Zuercher <aaron.techgeeks at gmail.com>
> wrote:
> > I'm expanding my RT install to include a 2nd queue.   In testing it looks
> > like the new tickets in that queue are number sequentially with the old
> > queue.   I searched archives and found an old post from 2001 stating this
> is
> > by design. (http://www.gossamer-threads.com/lists/rt/users/10820#10820)
> Has
> > 8 years of development changed this?
> No. Ticket # is still a globally incrementing counter. If it were not,
> email messages would have to include both the ticket # and queue name.
>
> --
> Cambridge Energy Alliance: Save money. Save the planet.
>
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