[rt-users] Prevent users reopening a closed ticket.

[Emmanuel Lacour]

On Tue, Jan 26, 2010 at 03:17:43PM +0000, John Robson wrote:
> 
> Using that links, and some of it's fellows I've mostly gotit  working, took
> a little while, and a touch of furkling, but the right thing is now (mostly)
> happening.
> 
> I am still getting outgoing emails from the original ticket, but thankfully
> it's not being reopenned.
>

You have to change your scrip "On reply, Notify ..." to "On reply to
unresolved ticket, notify ...".

I think, a scripcondition "On resolved to unresolved ticket" exists on
the wiki, else, it's not very difficult to write it ;)