[rt-users] Prevent users reopening a closed ticket.

[John Robson]

2010/1/26 Emmanuel Lacour <elacour at easter-eggs.com>

> On Tue, Jan 26, 2010 at 03:17:43PM +0000, John Robson wrote:
> >
> > Using that links, and some of it's fellows I've mostly gotit  working,
> took
> > a little while, and a touch of furkling, but the right thing is now
> (mostly)
> > happening.
> >
> > I am still getting outgoing emails from the original ticket, but
> thankfully
> > it's not being reopenned.
> >
>
> You have to change your scrip "On reply, Notify ..." to "On reply to
> unresolved ticket, notify ...".
>
> I think, a scripcondition "On resolved to unresolved ticket" exists on
> the wiki, else, it's not very difficult to write it ;)
>
> Pretty sure it's on the wiki, I did spot it, but haven't actually touched
it.

John


-- 
John Robson
Senior Support Engineer
ApplianSys
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100126/c39c5a3c/attachment.htm>