[rt-users] DefaultQueue

[Kevin Falcone]

On Wed, Jul 07, 2010 at 12:05:53PM -0700, Hossein Rafighi wrote:
>    Hi Kenn,
> 
>    Thanks for the reply. The only problem is that my users are 99% unprivileged users and don't
>    have ModifySelf rights. I am looking at:
>    [1]http://www.gossamer-threads.com/lists/rt/users/62182?do=post_view_threaded for a possible
>    solution.

DefaultQueue applies to the Privileged user interface, not Create
Tickets in SelfService.

I'd accept a patch that either adds additional documentation to
RT_Config.pm or adds the feature to SelfService

-kevin

>    On 7/7/2010 11:38 AM, Kenneth Crocker wrote:
> 
>      Hossein,
> 
>      Setting a default Queue is done in the "Preferences" for each individual user. Unless a user
>      has set the default queue in the preferences, it isn't set.
> 
>      Kenn
>      LBNL
> 
>      On Wed, Jul 7, 2010 at 11:05 AM, Hossein Rafighi <[2]Hossein.Rafighi at triumf.ca> wrote:
> 
>         Sorry, Perhaps I should have explained this a bit more. When users login and click on
>        create ticket their tickets are not created in the default queue, but rather in a first
>        queue on the list. Our default queue name happens to be in the middle of the dozen queues.
> 
>        Cheers,
>        Hossein
> 
>        On 7/7/2010 10:54 AM, Hossein Rafighi wrote:
> 
>           Dear all,
> 
>          I've set the DefaultQueue in RT_SiteConfig.pm to one of the dozen queues we have, but it
>          doesn't work. When users login they see the first queue in alphabetical order!
> 
>          Any ideas why?
> 
>          Many thanks in advance, and cheers,
>          Hossein Rafighi
> 
>        --
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> 
> 
>  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>  Buy a copy at [5]http://rtbook.bestpractical.com
> 
>  --
>   _____  _____   _____  _   _  _   _  ____ Hossein Rafighi
>  |_   _||  _  \ |_   _|| | | || \_/ ||  __|TRIUMF, 4004 Wesbrook Mall
>    | |  | |_|  )  | |  | | | ||     || |__ Vancouver BC, Canada, V6T 2A3
>    | |  |  _  /   | |  | \_/ || \_/ ||  __|Voice: (604) 222-1047
>    | |  | | \ \  _| |_ |     || | | || |   Fax:   (604) 222-1074
>    |_|  |_|  \_\|_____| \___/ |_| |_||_|   Website: [6]http://www.triumf.ca
> 
> References
> 
>    Visible links
>    1. http://www.gossamer-threads.com/lists/rt/users/62182?do=post_view_threaded
>    2. mailto:Hossein.Rafighi at triumf.ca
>    3. http://www.triumf.ca/
>    4. http://rtbook.bestpractical.com/
>    5. http://rtbook.bestpractical.com/
>    6. http://www.triumf.ca/

> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

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