[rt-users] DefaultQueue

[Hossein Rafighi]

  Hi Kenn,

Thanks for the reply. The only problem is that my users are 99% 
unprivileged users and don't have ModifySelf rights. I am looking at: 
http://www.gossamer-threads.com/lists/rt/users/62182?do=post_view_threaded 
for a possible solution.


Cheers,
Hossein

On 7/7/2010 11:38 AM, Kenneth Crocker wrote:
> Hossein,
>
> Setting a default Queue is done in the "Preferences" for each 
> individual user. Unless a user has set the default queue in the 
> preferences, it isn't set.
>
> Kenn
> LBNL
>
> On Wed, Jul 7, 2010 at 11:05 AM, Hossein Rafighi 
> <Hossein.Rafighi at triumf.ca <mailto:Hossein.Rafighi at triumf.ca>> wrote:
>
>      Sorry, Perhaps I should have explained this a bit more. When
>     users login and click on create ticket their tickets are not
>     created in the default queue, but rather in a first queue on the
>     list. Our default queue name happens to be in the middle of the
>     dozen queues.
>
>     Cheers,
>     Hossein
>
>
>     On 7/7/2010 10:54 AM, Hossein Rafighi wrote:
>
>          Dear all,
>
>         I've set the DefaultQueue in RT_SiteConfig.pm to one of the
>         dozen queues we have, but it doesn't work. When users login
>         they see the first queue in alphabetical order!
>
>         Any ideas why?
>
>         Many thanks in advance, and cheers,
>         Hossein Rafighi
>
>
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-- 
  _____  _____   _____  _   _  _   _  ____ Hossein Rafighi
|_   _||  _  \ |_   _|| | | || \_/ ||  __|TRIUMF, 4004 Wesbrook Mall
   | |  | |_|  )  | |  | | | ||     || |__ Vancouver BC, Canada, V6T 2A3
   | |  |  _  /   | |  | \_/ || \_/ ||  __|Voice: (604) 222-1047
   | |  | | \ \  _| |_ |     || | | || |   Fax:   (604) 222-1074
   |_|  |_|  \_\|_____| \___/ |_| |_||_|   Website: http://www.triumf.ca

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