[rt-users] DefaultQueue

[Mark Jenks]

I added:

Set($DefaultQueue, 'Help');

To my RT_Siteconfig.pm


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Hossein
Rafighi
Sent: Wednesday, July 07, 2010 1:06 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] DefaultQueue

  Sorry, Perhaps I should have explained this a bit more. When users 
login and click on create ticket their tickets are not created in the 
default queue, but rather in a first queue on the list. Our default 
queue name happens to be in the middle of the dozen queues.

Cheers,
Hossein

On 7/7/2010 10:54 AM, Hossein Rafighi wrote:
>  Dear all,
>
> I've set the DefaultQueue in RT_SiteConfig.pm to one of the dozen 
> queues we have, but it doesn't work. When users login they see the 
> first queue in alphabetical order!
>
> Any ideas why?
>
> Many thanks in advance, and cheers,
> Hossein Rafighi
>

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