[rt-users] how to notify cc/admincc by cc instead of bcc?

[Kevin Falcone]

On Wed, Jul 07, 2010 at 12:25:41PM -0500, Damon Wang wrote:
> Just installed RT 3.6.5 

That is a really old version of RT (2.5+ years)

> and ran into an unfortunate interaction with our mail
> setup. When RT start firing off emails bcc'ed to all Cc and AdminCc watchers,
> this triggers an anti-spam measure and requires my boss to manually approve
> each message.
> 
> Can RT can be configured to send notices to Cc/AdminCc watchers with their
> email addresses in the Cc: or To: header instead of Bcc: ?

You'd have to change lib/RT/Action/Notify.pm

> I suspect RT uses Bcc to conceal the (presumably internal) AdminCc people's
> email addresses from the (possibly external) Cc watchers, but this is not a
> concern for us. (Please do tell me if there are any other reasons to stick with
> Bcc's, though.)
>
> I couldn't find any likely-looking config directives on the wiki, and it seems
> like the default scrips just reference built-in actions like "Notify Ccs".  I
> don't want to start guerrilla patching the RT source, because it's just another
> thing to maintain and we don't have any good Perl hackers on staff to do it.
> Another option is obviously to alter our mail setup, but the sysadmin in
> question is reluctant to do (for good reason) that until we've exhausted all
> other possibilities.

-kevin
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