[rt-users] Error when forwarding a message with an attachment

[John Chenny Lim]

Hi all,

 

I am having problems forwarding messages with attachment. I am using RT
Request Tracker 3.6. Below are the error dumps:

System error


error: 

Can't call method "ContentAsMIME" on an undefined value at
/usr/local/rt3.6/lib/RT/Interface/Email.pm line 300.


context: 


... 

	

296: 

my $txn = shift;


297: 

my %args = ( To => '', Cc => '', Bcc => '', @_ );


298: 

	

299: 

my $main_content = $txn->ContentObj;


300: 

my $entity = $main_content->ContentAsMIME;


301: 

	

302: 

if ( $main_content->Parent ) {


303: 

# main content is not top most entity, we shouldn't loose


304: 

# From/To/Cc headers that are on a top part


... 

	

code stack: 

/usr/local/rt3.6/lib/RT/Interface/Email.pm:300
/usr/local/rt3.6/share/html/Ticket/Forward.html:121
/usr/local/rt3.6/share/html/autohandler:374

 

 

Raw error details:

 

Can't call method "ContentAsMIME" on an undefined value at
/usr/local/rt3.6/lib/RT/Interface/Email.pm line 300.

 

 

Trace begun at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line
129

HTML::Mason::Exceptions::rethrow_exception('Can\'t call method
"ContentAsMIME" on an undefined value at
/usr/local/rt3.6/lib/RT/Interface/Email.pm line 300.^J') called at
/usr/local/rt3.6/lib/RT/Interface/Email.pm line 300

RT::Interface::Email::ForwardTransaction('RT::Transaction=HASH(0x55555ad06e3
0)', 'Cc', '', 'ForwardAndReturn', 'Forward Message and Return', 'To',
'spam at support.trendmicro.com', 'id', 96322, 'QuoteTransaction', 1198169,
'Bcc', '') called at /usr/local/rt3.6/share/html/Ticket/Forward.html line
121

HTML::Mason::Commands::__ANON__('ForwardAndReturn', 'Forward Message and
Return', 'QuoteTransaction', 1198169, 'id', 96322, 'To',
'spam at support.trendmicro.com', 'Cc', '', 'Bcc', '') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x555559
8c9120)', 'ForwardAndReturn', 'Forward Message and Return',
'QuoteTransaction', 1198169, 'id', 96322, 'To',
'spam at support.trendmicro.com', 'Cc', '', 'Bcc', '') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1256

eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1250

HTML::Mason::Request::comp(undef, undef, undef, 'ForwardAndReturn', 'Forward
Message and Return', 'QuoteTransaction', 1198169, 'id', 96322, 'To',
'spam at support.trendmicro.com', 'Cc', '', 'Bcc', '') called at
/usr/local/rt3.6/share/html/autohandler line 374

HTML::Mason::Commands::__ANON__('Cc', '', 'ForwardAndReturn', 'Forward
Message and Return', 'To', 'spam at support.trendmicro.com', 'id', 96322,
'QuoteTransaction', 1198169, 'Bcc', '') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x555558
9f9a90)', 'Cc', '', 'ForwardAndReturn', 'Forward Message and Return', 'To',
'spam at support.trendmicro.com', 'id', 96322, 'QuoteTransaction', 1198169,
'Bcc', '') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1251

eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1250

HTML::Mason::Request::comp(undef, undef, undef, 'Cc', '',
'ForwardAndReturn', 'Forward Message and Return', 'To',
'spam at support.trendmicro.com', 'id', 96322, 'QuoteTransaction', 1198169,
'Bcc', '') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 460

eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 460

eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 412

HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x55555
9f8c000)') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168

HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0x555559f8c000)') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 826

HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x55555808bf50)', 'Apache2::RequestRec=SCALAR(0x55555ad154a0)') called at
/usr/local/rt3.6/bin/webmux.pl line 125

eval {...} at /usr/local/rt3.6/bin/webmux.pl line 125

RT::Mason::handler('Apache2::RequestRec=SCALAR(0x55555ad154a0)') called at
-e line 0

eval {...} at -e line 0

 

 

John Lim

 

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