[rt-users] Status menu has two resolved selections

Max McGrath mmcgrath at carthage.edu
Thu Jul 15 13:24:57 EDT 2010


Hi all -

I've attached a screenshot of what I'm experiencing -- so hopefully the list
allows image attachments.

Basically, when I go into a ticket and want to choose a status, resolved
shows up twice.  Not causing any issues (that I know of) -- it was just
brought to my attention and I would like to fix it if possible.

The only thing I can think of is I put this in my RT_SiteConfig.pm:

Set(@ActiveStatus, qw(
        new open resolved));

in order to have only New, Open, and Resolved tickets show up in the Quick
Search box.  Would that be the cause?


--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu
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