[rt-users] Status menu has two resolved selections

[Kevin Falcone]

On Thu, Jul 15, 2010 at 12:24:57PM -0500, Max McGrath wrote:
>    Hi all -
>    I've attached a screenshot of what I'm experiencing -- so hopefully the list allows image
>    attachments.
>    Basically, when I go into a ticket and want to choose a status, resolved shows up twice. Not
>    causing any issues (that I know of) -- it was just brought to my attention and I would like to
>    fix it if possible.
>    The only thing I can think of is I put this in my RT_SiteConfig.pm:
>    Set(@ActiveStatus, qw(
>    new open resolved));
>    in order to have only New, Open, and Resolved tickets show up in the Quick Search box. Would
>    that be the cause?

Go look at Configuration -> Tools -> System Configuration
I bet resolved is still in InactiveStatus

I can't actually recommend adding resolved to ActiveStatus just to
change the behavior of Quick Search, but if you're going to do it, you
should be consistent.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100715/e49a5847/attachment.sig>