[rt-users] Status menu has two resolved selections

[Max McGrath]

Yes, it is still in InactiveStatus.  How would I go about removing it.

Also, why not put resolved in ActiveStatus.  That's what I found to do when
I searched all of the mailing lists...
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Thu, Jul 15, 2010 at 12:32 PM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Thu, Jul 15, 2010 at 12:24:57PM -0500, Max McGrath wrote:
> >    Hi all -
> >    I've attached a screenshot of what I'm experiencing -- so hopefully
> the list allows image
> >    attachments.
> >    Basically, when I go into a ticket and want to choose a status,
> resolved shows up twice. Not
> >    causing any issues (that I know of) -- it was just brought to my
> attention and I would like to
> >    fix it if possible.
> >    The only thing I can think of is I put this in my RT_SiteConfig.pm:
> >    Set(@ActiveStatus, qw(
> >    new open resolved));
> >    in order to have only New, Open, and Resolved tickets show up in the
> Quick Search box. Would
> >    that be the cause?
>
> Go look at Configuration -> Tools -> System Configuration
> I bet resolved is still in InactiveStatus
>
> I can't actually recommend adding resolved to ActiveStatus just to
> change the behavior of Quick Search, but if you're going to do it, you
> should be consistent.
>
> -kevin
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100715/1e43341f/attachment.htm>