[rt-users] 10 newest unowned tickets

[Mark Jenks]

I have an issue I am trying to figure out.

 

The default search for unowned tickets is:

Owner = 'Nobody'

AND (

    Status = 'new'

   Or Status = 'open')

 

But it doesn't show everything for non system-admins.  (i.e. people that
can't see all of the queues)

 

If I specify a queue, it works fine.

 

It seems that it searches all the tickets, shows the top 10, and only
displays the tickets that the user has access to the queues. 

So, if the user only has access to 1 out of 10 queues, there is a chance
it will show nothing in it, because there are none in the top 10 that he
as access to view.

 

Sounds like a logic bug in the code?  I am on 3.8.8.

 

-Mark





----------------------------------------------------------------

Mark Jenks

Network Administrator

iod incorporated

mark.jenks at iodincorporated.com <mailto:mark.jenks at iodincorporated.com> 

920-406-3702

 


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