[rt-users] 10 newest unowned tickets

[Kenneth Marshall]

You will need to enable using SQL for ACLs in RT_SiteConfig.pm.
It is beta/testing so buyer beware...

Ken

On Wed, Jul 21, 2010 at 10:45:48AM -0500, Mark Jenks wrote:
> I have an issue I am trying to figure out.
> 
>  
> 
> The default search for unowned tickets is:
> 
> Owner = 'Nobody'
> 
> AND (
> 
>     Status = 'new'
> 
>    Or Status = 'open')
> 
>  
> 
> But it doesn't show everything for non system-admins.  (i.e. people that
> can't see all of the queues)
> 
>  
> 
> If I specify a queue, it works fine.
> 
>  
> 
> It seems that it searches all the tickets, shows the top 10, and only
> displays the tickets that the user has access to the queues. 
> 
> So, if the user only has access to 1 out of 10 queues, there is a chance
> it will show nothing in it, because there are none in the top 10 that he
> as access to view.
> 
>  
> 
> Sounds like a logic bug in the code?  I am on 3.8.8.
> 
>  
> 
> -Mark
> 
> 
> 
> 
> 
> ----------------------------------------------------------------
> 
> Mark Jenks
> 
> Network Administrator
> 
> iod incorporated
> 
> mark.jenks at iodincorporated.com <mailto:mark.jenks at iodincorporated.com> 
> 
> 920-406-3702
> 
>  
> 
> 
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