[rt-users] 10 newest unowned tickets

[Kenneth Crocker]

Mark,

It's just my opinion, but I like that logic. If I don't want someone to see
tickets in a certain Queue, why would I want them to see "unowned" tickets
in that same Queue? I wouldn't want that to change.

Kenn
LBNL

On Wed, Jul 21, 2010 at 8:45 AM, Mark Jenks
<mark.jenks at iodincorporated.com>wrote:

>  I have an issue I am trying to figure out.
>
>
>
> The default search for unowned tickets is:
>
> Owner = ‘Nobody’
>
> AND (
>
>     Status = ‘new’
>
>    Or Status = ‘open’)
>
>
>
> But it doesn’t show everything for non system-admins.  (i.e. people that
> can’t see all of the queues)
>
>
>
> If I specify a queue, it works fine.
>
>
>
> It seems that it searches all the tickets, shows the top 10, and only
> displays the tickets that the user has access to the queues.
>
> So, if the user only has access to 1 out of 10 queues, there is a chance it
> will show nothing in it, because there are none in the top 10 that he as
> access to view.
>
>
>
> Sounds like a logic bug in the code?  I am on 3.8.8.
>
>
>
> -Mark
>
>
>
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>
> Mark Jenks
>
> Network Administrator
>
> *iod incorporated*
>
> mark.jenks at iodincorporated.com
>
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