[rt-users] Adding CC's from an email as Watchers on Create Ticket

[Kevin Falcone]

On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote:
> On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote:
> > Hi
> > 
> > Most of my tickets are created via emails to the RT system. When this
> > happens, the CC's from the email are not automatically added as
> > Watchers.
> > 
> > Is this possible to change?
> 
> Hi Alan,
> 
> I wrote a custom scrip to do this many years ago, see the RT wiki:
> 
> http://wiki.bestpractical.com/view/AddWatchersOnCorrespond

For create there is a config option.  The scrip is only really
required for existing tickets

-kevin
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