[rt-users] Adding CC's from an email as Watchers on Create Ticket

[Kenneth Crocker]

Alan,

To do this universally, you want to set the following configuration:
Set($ParseNewMessageForTicketCcs , 1);

To do it on a Queue-by-Queue basis, I added a scrip for that to the wiki for
both create's and on-going correspondence.

Kenn
LBNL


On Thu, Jul 22, 2010 at 12:54 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote:
> > On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote:
> > > Hi
> > >
> > > Most of my tickets are created via emails to the RT system. When this
> > > happens, the CC's from the email are not automatically added as
> > > Watchers.
> > >
> > > Is this possible to change?
> >
> > Hi Alan,
> >
> > I wrote a custom scrip to do this many years ago, see the RT wiki:
> >
> > http://wiki.bestpractical.com/view/AddWatchersOnCorrespond
>
> For create there is a config option.  The scrip is only really
> required for existing tickets
>
> -kevin
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100722/ad81811f/attachment.htm>