[rt-users] Adding CC's from an email as Watchers on Create Ticket

[Mike Johnson]

Hi,

Make sure you set RTAddresRegexp in your config if you are going to use
ParseNewMessageForTicketCCs.

If you don't, terrible things can happen...

P.S. Kenneth, sorry for the reply to you specifically :P we just switched
email platforms and I wasn't paying attention to what I was doing :P

Thanks!
Mike.

On Thu, Jul 22, 2010 at 10:53 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Alan,
>
> To do this universally, you want to set the following configuration:
> Set($ParseNewMessageForTicketCcs , 1);
>
> To do it on a Queue-by-Queue basis, I added a scrip for that to the wiki
> for both create's and on-going correspondence.
>
> Kenn
> LBNL
>
>
> On Thu, Jul 22, 2010 at 12:54 AM, Kevin Falcone <falcone at bestpractical.com
> > wrote:
>
>> On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote:
>> > On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote:
>> > > Hi
>> > >
>> > > Most of my tickets are created via emails to the RT system. When this
>> > > happens, the CC's from the email are not automatically added as
>> > > Watchers.
>> > >
>> > > Is this possible to change?
>> >
>> > Hi Alan,
>> >
>> > I wrote a custom scrip to do this many years ago, see the RT wiki:
>> >
>> > http://wiki.bestpractical.com/view/AddWatchersOnCorrespond
>>
>> For create there is a config option.  The scrip is only really
>> required for existing tickets
>>
>> -kevin
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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