[rt-users] Adding CC's from an email as Watchers on Create Ticket

[Kenneth Crocker]

Alan,

Mike's point is well-taken. You don't want and endless list of duplicate
tickets, which will happen if you don't follow Mike's point.

Kenn
LBNL

On Thu, Jul 22, 2010 at 8:41 AM, Mike Johnson <mike.johnson at nosm.ca> wrote:

> Hi,
>
> Make sure you set RTAddresRegexp in your config if you are going to use
> ParseNewMessageForTicketCCs.
>
> If you don't, terrible things can happen...
>
> P.S. Kenneth, sorry for the reply to you specifically :P we just switched
> email platforms and I wasn't paying attention to what I was doing :P
>
> Thanks!
> Mike.
>
> On Thu, Jul 22, 2010 at 10:53 AM, Kenneth Crocker <kfcrocker at lbl.gov>wrote:
>
>> Alan,
>>
>> To do this universally, you want to set the following configuration:
>> Set($ParseNewMessageForTicketCcs , 1);
>>
>> To do it on a Queue-by-Queue basis, I added a scrip for that to the wiki
>> for both create's and on-going correspondence.
>>
>> Kenn
>> LBNL
>>
>>
>> On Thu, Jul 22, 2010 at 12:54 AM, Kevin Falcone <
>> falcone at bestpractical.com> wrote:
>>
>>> On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote:
>>> > On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote:
>>> > > Hi
>>> > >
>>> > > Most of my tickets are created via emails to the RT system. When this
>>> > > happens, the CC's from the email are not automatically added as
>>> > > Watchers.
>>> > >
>>> > > Is this possible to change?
>>> >
>>> > Hi Alan,
>>> >
>>> > I wrote a custom scrip to do this many years ago, see the RT wiki:
>>> >
>>> > http://wiki.bestpractical.com/view/AddWatchersOnCorrespond
>>>
>>> For create there is a config option.  The scrip is only really
>>> required for existing tickets
>>>
>>> -kevin
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> --
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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