[rt-users] Configure Fetchmail to create tickets

[George Simpson]

/usr/bin/perl I think is what I wrote here, is that not correct?

On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson <mike.johnson at nosm.ca> wrote:

> If you copy/pasted, the error would be you are missing a / infront of your
> perl path...
>
> not sure if you just missed that when you copy/pasted or not...
>
> On Wed, Jul 28, 2010 at 3:21 PM, George Simpson <simpsongeorge68 at gmail.com
> > wrote:
>
>> Hi,
>>
>> It's still passing syntax errors, I have verified that the paths are
>> right, but its finding problems with the perl path. Is there anything that I
>> am doing wrong? I posted the line in my previous post.
>>
>>
>> On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.johnson at nosm.ca>wrote:
>>
>>>
>>> Yes, this all goes into the .fetchmailrc file for the user executing
>>> fetchmail, and yes, you'd have to adjust the settings to point to your
>>> various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3),
>>> and obviously the email server you are needing to pull emails from.
>>>
>>> HTH.
>>> Mike.
>>>
>>>
>>>
>>> On Wed, Jul 28, 2010 at 2:24 PM, George Simpson <
>>> simpsongeorge68 at gmail.com> wrote:
>>>
>>>> Thanks for the reply!
>>>>
>>>> I am really new to all of this, I just became an Intern at this company
>>>> after one year of college and they asked me to set up RT. The
>>>>
>>>> poll imap.gmail.com proto imap port 993:
>>>> username helpdesk at mydomain.com password mypassword  ssl mda
>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue
>>>> General --action correspond"
>>>>
>>>> goes in the fetchmail.conf file right? I can do something like that for
>>>> the .fetchmailrc file, if that is the right one. The difference is that our
>>>> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for "usr/bin/perl
>>>> /opt/rt3/bin/rt-mailgate"?
>>>>
>>>> Thanks for the help, and sorry for the complete lack of knowledge.
>>>>
>>>> George
>>>>
>>>>
>>>> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.johnson at nosm.ca>wrote:
>>>>
>>>>> In your fetchmail config, you tell fetchmail to send the emails it
>>>>> grabs to a specific process.  For RT to create a ticket from an email, you
>>>>> need to give the email to rt-mailgate.
>>>>>
>>>>> You do this through the fetchmail config file.
>>>>>
>>>>> This is an example of one grabbing email from a google apps account and
>>>>> sending it to rt-mailgate
>>>>>
>>>>> poll imap.gmail.com proto imap port 993:
>>>>> username helpdesk at mydomain.com password mypassword  ssl mda
>>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com--queue General --action correspond"
>>>>>  Hope that helps.
>>>>> Mike.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>   On Wed, Jul 28, 2010 at 1:08 PM, George Simpson <
>>>>> simpsongeorge68 at gmail.com> wrote:
>>>>>
>>>>>>  Hello again.
>>>>>>
>>>>>> We finally got fetchmail to work! thanks to everyone who helped, it
>>>>>> now is up and running. However, we hit a snag while trying to set it up so
>>>>>> that people just sent emails to helpdesk at myurl.com and it creates a
>>>>>> ticket. I think we have to set up aliases in fetchmail so that that email
>>>>>> address is forwarded to the RT helpdesk queue, but I cannot seem to find out
>>>>>> how to do it. Is there any documentation about doing this anywhere? I cannot
>>>>>> seem to find it here nor with the all-powerful google. Thanks in advance,
>>>>>> and I really appreciate everyones help!
>>>>>>
>>>>>> George
>>>>>>
>>>>>>
>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Mike Johnson
>>>>> Datatel Programmer/Analyst
>>>>> Northern Ontario School of Medicine
>>>>> 955 Oliver Road
>>>>> Thunder Bay, ON   P7B 5E1
>>>>> Phone: (807) 766-7331
>>>>> Email: mike.johnson at nosm.ca
>>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> Mike Johnson
>>> Datatel Programmer/Analyst
>>> Northern Ontario School of Medicine
>>> 955 Oliver Road
>>> Thunder Bay, ON   P7B 5E1
>>> Phone: (807) 766-7331
>>> Email: mike.johnson at nosm.ca
>>>
>>
>>
>
>
> --
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca
>
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