[rt-users] Configure Fetchmail to create tickets

[Mauricio Tavares]

On Wed, Jul 28, 2010 at 4:26 PM, George Simpson
<simpsongeorge68 at gmail.com> wrote:
> /usr/bin/perl I think is what I wrote here, is that not correct?
>
      What do you get by typing `which perl` in your machine?

> On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson <mike.johnson at nosm.ca> wrote:
>>
>> If you copy/pasted, the error would be you are missing a / infront of your
>> perl path...
>>
>> not sure if you just missed that when you copy/pasted or not...
>>
>> On Wed, Jul 28, 2010 at 3:21 PM, George Simpson
>> <simpsongeorge68 at gmail.com> wrote:
>>>
>>> Hi,
>>> It's still passing syntax errors, I have verified that the paths are
>>> right, but its finding problems with the perl path. Is there anything that I
>>> am doing wrong? I posted the line in my previous post.
>>>
>>> On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.johnson at nosm.ca>
>>> wrote:
>>>>
>>>>
>>>> Yes, this all goes into the .fetchmailrc file for the user executing
>>>> fetchmail, and yes, you'd have to adjust the settings to point to your
>>>> various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3),
>>>> and obviously the email server you are needing to pull emails from.
>>>>
>>>> HTH.
>>>> Mike.
>>>>
>>>>
>>>> On Wed, Jul 28, 2010 at 2:24 PM, George Simpson
>>>> <simpsongeorge68 at gmail.com> wrote:
>>>>>
>>>>> Thanks for the reply!
>>>>> I am really new to all of this, I just became an Intern at this company
>>>>> after one year of college and they asked me to set up RT. The
>>>>> poll imap.gmail.com proto imap port 993:
>>>>> username helpdesk at mydomain.com password mypassword  ssl mda
>>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue
>>>>> General --action correspond"
>>>>> goes in the fetchmail.conf file right? I can do something like that for
>>>>> the .fetchmailrc file, if that is the right one. The difference is that our
>>>>> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for "usr/bin/perl
>>>>> /opt/rt3/bin/rt-mailgate"?
>>>>> Thanks for the help, and sorry for the complete lack of knowledge.
>>>>> George
>>>>>
>>>>> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.johnson at nosm.ca>
>>>>> wrote:
>>>>>>
>>>>>> In your fetchmail config, you tell fetchmail to send the emails it
>>>>>> grabs to a specific process.  For RT to create a ticket from an email, you
>>>>>> need to give the email to rt-mailgate.
>>>>>>
>>>>>> You do this through the fetchmail config file.
>>>>>>
>>>>>> This is an example of one grabbing email from a google apps account
>>>>>> and sending it to rt-mailgate
>>>>>>
>>>>>> poll imap.gmail.com proto imap port 993:
>>>>>> username helpdesk at mydomain.com password mypassword  ssl mda
>>>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue
>>>>>> General --action correspond"
>>>>>> Hope that helps.
>>>>>> Mike.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 28, 2010 at 1:08 PM, George Simpson
>>>>>> <simpsongeorge68 at gmail.com> wrote:
>>>>>>>
>>>>>>> Hello again.
>>>>>>> We finally got fetchmail to work! thanks to everyone who helped, it
>>>>>>> now is up and running. However, we hit a snag while trying to set it up so
>>>>>>> that people just sent emails to helpdesk at myurl.com and it creates a ticket.
>>>>>>> I think we have to set up aliases in fetchmail so that that email address is
>>>>>>> forwarded to the RT helpdesk queue, but I cannot seem to find out how to do
>>>>>>> it. Is there any documentation about doing this anywhere? I cannot seem to
>>>>>>> find it here nor with the all-powerful google. Thanks in advance, and I
>>>>>>> really appreciate everyones help!
>>>>>>> George
>>>>>>>
>>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Mike Johnson
>>>>>> Datatel Programmer/Analyst
>>>>>> Northern Ontario School of Medicine
>>>>>> 955 Oliver Road
>>>>>> Thunder Bay, ON   P7B 5E1
>>>>>> Phone: (807) 766-7331
>>>>>> Email: mike.johnson at nosm.ca
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Mike Johnson
>>>> Datatel Programmer/Analyst
>>>> Northern Ontario School of Medicine
>>>> 955 Oliver Road
>>>> Thunder Bay, ON   P7B 5E1
>>>> Phone: (807) 766-7331
>>>> Email: mike.johnson at nosm.ca
>>>
>>
>>
>>
>> --
>> Mike Johnson
>> Datatel Programmer/Analyst
>> Northern Ontario School of Medicine
>> 955 Oliver Road
>> Thunder Bay, ON   P7B 5E1
>> Phone: (807) 766-7331
>> Email: mike.johnson at nosm.ca
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>