[rt-users] Due date default time

[Kenneth Crocker]

Jim,

There are a couple ways. You can do it by setting the basics when you
configure a Queue. There is an option in "Basics that allows you to specifiy
the numbers of days when a ticket should be due. IT displays "Requests
should be due in ____ days." Filling this out would do it for every ticket
in a specific Queue. We also have another way as an alternative. We have a
CF defined as "Need-By Date" and we have a scrip that puts that date into
the Due date as the default when it is filled out. Of course, the ticket
owner is able to change whenever they want, but it gives them an idea what
the customer wants.

Hope this helps.

Kenn
LBNL

On Wed, Jun 2, 2010 at 12:03 PM, Jim Tambling
<Jim.Tambling at datatote.co.uk>wrote:

>  Is there a way to set a default time for the ‘Due Date’  field?
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> Regards,
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> Jim Tambling
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