[rt-users] Due date default time

[Jim Tambling]

Hi Kenn,

 

Thanks for the prompt reply. I obviously did not word my question
properly. We set the 'Due Date' manually, as there is no set SLA on
requests. It is the time (24hr) that the request is due that we want to
set to a default.

 

Regards, Jim

 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: 02 June 2010 20:23
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Due date default time

 

Jim,

There are a couple ways. You can do it by setting the basics when you
configure a Queue. There is an option in "Basics that allows you to
specifiy the numbers of days when a ticket should be due. IT displays
"Requests should be due in ____ days." Filling this out would do it for
every ticket in a specific Queue. We also have another way as an
alternative. We have a CF defined as "Need-By Date" and we have a scrip
that puts that date into the Due date as the default when it is filled
out. Of course, the ticket owner is able to change whenever they want,
but it gives them an idea what the customer wants.

Hope this helps.

Kenn
LBNL

On Wed, Jun 2, 2010 at 12:03 PM, Jim Tambling
<Jim.Tambling at datatote.co.uk> wrote:

Is there a way to set a default time for the 'Due Date'  field?

 

Regards,

 

Jim Tambling

 

Network Services

Data Tote Ltd

  

 

 

 

 



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