[rt-users] Re being removed from Subject in Email

Jennifer Koermer JKoermer at prg.com
Fri Jun 4 12:25:55 EDT 2010

I think you might be correct....I did not notice that it appeared to be
happening on comments.

This is was the first line from the template Admin Comment:
Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s
=~ s/\[Comment\]//g; $s =~ s/^Re//i; $s;}

I changed it to the following:
Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s
=~ s/\[Comment\]//g; $s =~ s/^Re\://i; $s;}

Appears to be working great now.  Thanks!

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Sent: Friday, June 04, 2010 11:50 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Re being removed from Subject in Email

On Fri, Jun 04, 2010 at 10:28:47AM -0400, Jennifer Koermer wrote:
>    I did a quick search, and couldn't find anything on the list.
>    We are seeing the following bug, and I'm wondering if anyone knows
the fix:
>    If the subject begins with Re the Re is removed from the email
>    So in RT the subject reads: Receiving - xxxxxx
>    But the email with the update reads:  [domain.com #XXXXXX]eiving - 
> xxxxxxx

Looks like this is on Comment notifying AdminCcs ?
If you're seeing it on other mails, you should provide the Message-ID so
we can work out what scrip/template is causing it.


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