[rt-users] winmail.dat attachments only on ticket Replies

[Steve O'Brien]

Hello,
I am trying to figure out how to get RT-mailgate to parse winamil.dat files that are attached to ticket replies.

1.)    If a user opens a ticket with an attachment - no problem

2.)    If a user creates a new email using the subject line included in the original ticket with an attachment - no problem

3.)    If a user click on reply to the ticket and adds an attachment then I get winmail.dat attachment - problem
TIA,
Steve

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