[rt-users] winmail.dat attachments only on ticket Replies
juan.mas at gmail.com
Mon Jun 7 15:15:30 EDT 2010
I just went through a similar issue. Though for me, if a user submitted a
new ticket and were using Rich Text formatting, it would create the
winmail.dat file. The only way I was able to fix it was to disable TNEF
formatting in Exchange. If you look up TNEF and RT you will probably find
some workarounds for your RT server, but I couldn't get any of them to work,
so resorted to disabling it completely on Exchange.
On Mon, Jun 7, 2010 at 3:10 PM, Steve O'Brien <steve.obrien at hdesd.org>wrote:
> I am trying to figure out how to get RT-mailgate to parse winamil.dat files
> that are attached to ticket replies.
> 1.) If a user opens a ticket with an attachment - no problem
> 2.) If a user creates a new email using the subject line included in
> the original ticket with an attachment – no problem
> 3.) If a user click on reply to the ticket and adds an attachment then
> I get winmail.dat attachment – problem
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