[rt-users] winmail.dat attachments only on ticket Replies

Juan Mas juan.mas at gmail.com
Mon Jun 7 15:15:30 EDT 2010

I just went through a similar issue.  Though for me, if a user submitted a
new ticket and were using Rich Text formatting, it would create the
winmail.dat file.  The only way I was able to fix it was to disable TNEF
formatting in Exchange.  If you look up TNEF and RT you will probably find
some workarounds for your RT server, but I couldn't get any of them to work,
so resorted to disabling it completely on Exchange.

On Mon, Jun 7, 2010 at 3:10 PM, Steve O'Brien <steve.obrien at hdesd.org>wrote:

>  Hello,
> I am trying to figure out how to get RT-mailgate to parse winamil.dat files
> that are attached to ticket replies.
> 1.)    If a user opens a ticket with an attachment - no problem
> 2.)    If a user creates a new email using the subject line included in
> the original ticket with an attachment – no problem
> 3.)    If a user click on reply to the ticket and adds an attachment then
> I get winmail.dat attachment – problem
> TIA,
> Steve
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100607/46b3796f/attachment.htm>

More information about the rt-users mailing list