[rt-users] E-mail reminders to owners of tickets

[Max McGrath]

Hi all -

Running RT 3.8.8 on Ubuntu 9.10.

We are looking to send daily reminders to owners of tickets.  I have found
the rt-remind script (at http://www.cs.kent.ac.uk/people/staff/tdb/rt3/).
 Is this my best bet?  I'm not concerned with escalating priority of
tickets, so I don't know if this is the right thing to use or not?

I guess the best case scenario would be if I have 10 tickets that I own,
each night I would get a single e-mail with information regarding all 10 of
my open tickets.  If that is not possible, it would be acceptable to get 1
e-mail for every ticket I own -- so in this case, I would get 10 individual
e-mails.

I have also found this thread about rt-remind (
http://www.gossamer-threads.com/lists/rt/users/33582?search_string=send%20reminders%20to%20ticket%20owners;#33582)
-- but it is from 2004 and not sure if this is still the best option.

I've put the script into my cron.daily and it doesn't seem to do anything.
 Is there any configuration that needs to be done?

Am I on the right track with this script?  Or is there any easier way?

Thanks!

Max
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu
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