[rt-users] E-mail reminders to owners of tickets

[spark at cclsd.org]

Hi Max,
I use a daily dashboard subscription that is emailed to me each morning, 
apprising me of all open tickets according to the search criteria set in 
the dashboard. Works pretty well

hope this helps

Sean

On 6/10/2010 11:48 AM, Max McGrath wrote:
> Hi all -
>
> Running RT 3.8.8 on Ubuntu 9.10.
>
> We are looking to send daily reminders to owners of tickets.  I have
> found the rt-remind script (at
> http://www.cs.kent.ac.uk/people/staff/tdb/rt3/).  Is this my best bet?
>   I'm not concerned with escalating priority of tickets, so I don't know
> if this is the right thing to use or not?
>
> I guess the best case scenario would be if I have 10 tickets that I own,
> each night I would get a single e-mail with information regarding all 10
> of my open tickets.  If that is not possible, it would be acceptable to
> get 1 e-mail for every ticket I own -- so in this case, I would get 10
> individual e-mails.
>
> I have also found this thread about rt-remind
> (http://www.gossamer-threads.com/lists/rt/users/33582?search_string=send%20reminders%20to%20ticket%20owners;#33582)
> -- but it is from 2004 and not sure if this is still the best option.
>
> I've put the script into my cron.daily and it doesn't seem to do
> anything.  Is there any configuration that needs to be done?
>
> Am I on the right track with this script?  Or is there any easier way?
>
> Thanks!
>
> Max
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu <mailto:mmcgrath at carthage.edu>
>
>
>
>
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